NorthShore Care Supply

Built a marketing function from website support up

7 of 9team members hired, three promoted, one voluntary departure in three and a half years

Context

I inherited website support, no shared marketing plan and a small team still finding its footing after a leadership change.

What I did

  • Hired 7 of the 9 people on today's marketing and ecommerce team, and promoted three.
  • Gave every person a written annual strategy with KPIs they own.
  • Set up quarterly initiative reviews where each person presents their own wins, lessons, blockers and strategy changes, plus quarterly team presentations to build communication skills.
  • Held monthly one-on-one lunches outside the office and kept skip-level access open.
  • Brought marketing and ecommerce together as one team under my leadership.

Results

7 of 9team members hired
3promotions
1voluntary departure in three and a half years

Tools and channels

Monday.com
Nicole Irmo

Marketing executive who turns brand positioning into commercial results, and builds the teams that sustain it.

nicole.irmo@gmail.com
Barrington, Illinois

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